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A Word From Fire Chief Ben Major

Chief Major

This year was a period that presented great change, yet continued successes for the Fayetteville Fire/Emergency Management Department. The year was marked with the retirement of several personnel in key positions, beginning with the retirement of Chief Benny Nichols, then Assistant Chief Chris Morey and two Battalion Commanders, which added to the 3 BC vacancies we had yet to fill. In all, the retirements were followed with the promotion of 27 personnel, which included the Fire Chief’s position, two of 3 Assistant Fire Chiefs, 5 Battalion Chiefs, 12 Captains and 7 Lieutenants. All of the newly promoted personnel were eagerly posed to continue to lead the department towards its goal of being a premier organization in the region. Conversely, 23 candidates were hired during the year filling the vacancies created with retirement, promotions and attrition.

The department saw a string of gratifying successes during the year. Earning accreditation status through the Commission on Fire Accreditation International (CFAI) sat at the apex of the successes. The department embarked on its goal of becoming accredited over 4 years ago with an understanding that the seemingly arduous process, based on the comprehensive self-assessment model, would lead us to improved service delivery throughout our community. It would also establish a foundation for continuous improvement and enhancement of services in the future. The Fayetteville Fire/Emergency Management Department became accredited on August 25, 2011. 

The year’s successes also brought us improvements in technology ranging from the implementation and installation of Mobile Data Terminals (MDTs) on response and staff units. This led to improved response and greater information availability during responses. It also provided for improved data from which to base decisions and future planning, all centered upon our priority of improving the services we provide to our customers.

Along with improved technology, we also continue to use the guidance of the department’s Strategic Plan and Standard of Coverage documents to help provide direction and focus towards our goals. We will continue to review, revise and use the tools as resources to help improve efficiency and effectiveness throughout the department.

 Lastly, I would be remiss if we didn’t acknowledge our human resources. For it is our firefighters and support staff whose daily approach to providing sound services that continue to make a difference. Their individual and collective commitment to excellence is matched only by their desire to continually train and the display of professionalism that is constantly evident as they provide services to the community. 

As we continue to face challenges, we will be sure to challenge ourselves as a department and as individuals as we are “dedicated to achieving customer satisfaction while serving with R.E.S.P.E.C.T.” 

Benjamin Major

Fire Chief

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